As the COVID-19 virus pandemic continues to unfold, the staff at Fabric Solutions Australia take the health of our staff, customers, suppliers and general public very seriously. Whilst we are still operating, we have been responding to the health crisis in the following ways:
- Enacting regular cleaning of all surfaces and training of staff.
- Ensuring good hygiene procedures are followed by all staff to the recommended government guidelines.
- Conducting face to face meetings only where and when necessary, appropriate and safe.
- Allowing those staff that can, to work from home.
- Forward planning if we have to partially or fully close as the result of government regulation.
- All staff who show flu and cold-like symptoms are instructed to stay at home.
Production Capacity
We are currently working at full capacity to fill orders as quickly as possible. However, this is a constantly changing situation, so while serving our customers’ needs is our main objective, we will not compromise the health and wellbeing of our staff. We appreciate your ongoing support, patience and understanding.
Customer Visits, Pickups and Courier
Whilst we welcome customers visiting our factory and the pick-up of goods is still available, please don’t be offended when we don’t shake hands. We ask that the current government social distancing guidelines are also followed. If you are feeling sick or unwell, please make alternative pick-up arrangements. Should you have any concerns or questions, please don’t hesitate to contact us.
Freight and courier pickups of goods will operate as normal as possible given the circumstances and is the preferred method as this minimises contact.
Sales People and Maintenance Contractors
While it has always been our policy that sales people and maintenance contractors make appointments before coming, at this time we ask that they please re-consider visiting unless it is absolutely necessary. Any unscheduled visit will not be accepted.
Material Availability and Pricing
FSA aims to ensure we retain an adequate amount of stock as a general rule. However, some of our material is sourced from overseas and the ongoing effects of COVID-19 has seen the Australian dollar fluctuate more than normal. We will make every effort to keep any price rises to a minimum, but please be aware that price increases may be necessary in the future.
By working together, we hope that we can get through this emergency as quickly and safely as possible.
Regards,
Rohanna Abberton
General Manager
For the latest COVID-19 update click here.
